Customer Behavior Analytics

Consumer CreditBehavioral Scorecards

End-to-end AI scoring across the consumer credit lifecycle — from origination to write-off. Our behavioral models go beyond bureau data to deliver precision decisions at every stage.

21 days

Pre-delinquency early warning

IFRS 9

Regulatory compliant staging

6 models

Full lifecycle coverage

+15%

Portfolio revenue uplift

Scoring Across the Entire Customer Lifecycle

One platform, six scoring moments — from first application to final recovery.

1

Acquisition

Application Scorecard

Approve / decline / price

2

Onboarding

Thin-File Behavior

Starter limit assignment

3

Active Management

Behavioral Score

Limit & product decisions

4

Stress Detection

Early Warning Score

Proactive intervention

5

Delinquency

Collections Behavioral

Segmented treatment

6

Write-Off / Recovery

Settlement Score

Optimal settlement offer

Six Scorecard Modules

Each model is purpose-built for its stage — not a generic score re-used across the lifecycle.

Application Scorecard (Origination)

AI-powered credit decisioning at the point of application — integrating bureau data, open banking signals, and behavioral proxies to deliver instant, explainable credit decisions.

  • Bureau + open banking fusion
  • Fraud ring detection overlay
  • Real-time decisioning API
  • Reason code generation for rejected applicants

Behavioral Scorecard (Account Management)

Continuous scoring of active accounts using transaction behavior, product usage, and payment patterns to proactively manage limit increases, decreases, and intervention triggers.

  • Monthly behavioral re-scoring
  • Limit increase / decrease triggers
  • Upsell propensity overlay
  • Collections pre-activation alerts

Early Warning & Pre-Delinquency Score

Identifies accounts showing stress signals before they miss their first payment — enabling proactive outreach that prevents delinquency rather than responding to it.

  • 21-day pre-delinquency detection
  • Stress signal categorization
  • Self-cure routing logic
  • Proactive offer trigger engine

Collections Behavioral Scorecard

Dedicated post-default scoring optimized for collections — assessing settlement likelihood, payment capacity, and optimal channel/message pairing for maximum recovery.

  • Settlement probability scoring
  • Payment capacity estimation
  • Channel preference prediction
  • Hardship & vulnerability flags

Creditworthiness Re-Assessment Model

Periodic full re-evaluation of borrower creditworthiness for portfolio-level reporting, stress testing, and regulatory capital calculation (Basel IV / IFRS 9 compliant).

  • IFRS 9 Stage migration scoring
  • Basel IV PD/LGD/EAD models
  • Stress scenario overlays
  • Regulatory reporting output

Real-Time Credit Limit Engine

Dynamic, behavior-triggered credit limit management that automatically adjusts limits across revolving products — increasing revenue from good customers while reducing exposure to deteriorating ones.

  • Behavior-triggered limit adjustment
  • Revolving facility optimization
  • Revenue & risk dual objective
  • No-human-in-loop approvals
Get Started

See Consumer Scoring in Action

We'll demo the full lifecycle scoring suite against your portfolio profile and deliver a custom ROI estimate.

Full lifecycle demo — all 6 scoring stages
IFRS 9 & Basel IV compliant
EU/CEE market calibration included
Rapid 6–8 week deployment

GDPR compliant. We respond within 4 hours.